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Battery or charger problem? Expand / Collapse
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Posted 10/16/2011 3:11:07 PM
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I have a Dremel 800 10.8v with Li Ion battery.  I just inserted the battery and ran the unit, and everything worked fine.  I then decided to fully charge the battery for a project I am working on.  When I inserted the battery into the charger the green led turned on and stayed on as usual when charging.  A while later, I noticed that it had turned off, so the battery should have been fully charged, but when I attached it to the tool and turned it on, nothing happened.  It wouldn't run and none of the battery lights came on, everything just dead.  I then placed the battery back into the charger and noticed that the green led flashed rapidly for about 2-3 seconds, then shut off.  I am just a few months past the end of the two year warranty, so I am on my own.  The problem is, I don't know whether the battery just went bad while charging, or if the charger went bad and destroyed the battery. 

Does anyone know what the flashing green led on the charger means?  At this point, it doesn't make any sense to me to buy a new battery until I know if the charger is still good, because if the charger is bad, it will destroy the new battery.  It looks like I will have to buy both a battery and charger (or maybe just a whole new kit, considering cost), but hopefully the charger is still good.  Any help is appreciated.  Thanks!

Post #8041
Posted 10/17/2011 5:53:00 AM
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call Dremel customer service. They have been known to waive the warranty period in situations like this. They'll probably just offer you a new one. Keep Dremeling!
Post #8043
Posted 10/17/2011 1:35:29 PM
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I emailed them and was told that they wanted me to send it in to them.  I would have to pay the shipping, of course, and the most they would charge me is $36 to repair or replace whatever's needed, which includes shipping back to me.  Sounds fair to me so I'll probably take them up on it.  Still a little disappointing that the battery or charger gave out after only about three uses, though.  Thanks.
Post #8044
Posted 10/17/2011 3:10:54 PM
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Hi... I'm Beth from Dremel's Customer Service. In regards to your model 800 tool... do remember, it DOES carry a 2-year manufactured warranty on it... so... when you send it into us... send the tool, battery and charger (no case, no accessories), and also write your name, address, phone number along with a description as to what has happened to your tool. Be specific, this helps to guide the technicians through the repair process. Please let them know your usage on this has been very small. Let US help YOU! Who knows... you could find that you are indeed under the warranty time frame.

If you have any questions, as always, contact the Dremel Customer Service Department on the toll free phone number of 1-800-437-3635. We're here to help you!!!

Thanks - Beth

-Dremel Customer Service Team
Post #8045
Posted 10/17/2011 3:39:42 PM
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I purchased it in June of 2009, so it's been a few months since the warranty expired.  Only used it about three times since I bought it, and it's been sitting in the closet the rest of the time.  Thanks for your follow up!
Post #8046
Posted 10/27/2011 3:01:49 PM
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I sent my tool, charger, & battery to the Dremel Service Center for diagnosis & repair with a note explaining the situation.  I didn't hear back from them, so called a week later to ask what the status was.  Was told that delivery of my unit was scheduled for the following day via UPS, that the battery was defective and they had replaced it, and that there was no charge at all to me even though my warranty had expired a few months ago.  This is what I call great customer service!  Really instills a lot of confidence in me toward Dremel.
Post #8065
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