new dremel, high frequency whine shaft not turning


new dremel, high frequency whine shaft not turning

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garyf
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hi there,



I received a new dremel 8200 from the wife for Xmas and have been looking forward to using it on finishing the basement. I was cutting holes in ceiling drywall for the pot lights. went really well. however, the next morning, the dremel would turn on, the battery lights indicate full charge, but the shaft would not turn. there was a high frequency whine emitted by the unit. for fear of burning the motor out I shut it down and have tried several things to get it to work but it won't turn. I have cleaned the unit extensively but it still won't operate. I have read all the manuals looking for something I may have forgotten and checked all the online forums I can find but none of them speak to thie problem though I am finding what seems to be a lot of unhappy customers regarding service. if someone from dremel reads this I would really appreciate some contact, hopefully it is a simple fix because I did like the tool before it seems to have broken.





thanks,



Dremel Customer Service
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Hi - this is Beth from Dremel Customer Service.  I am truly sorry for the problem that you have incurred with your 8200.  In truth, it is very hard for us to diagnose anything without seeing it.  Your tool has a 2 yr. warranty on it, so, if you have the receipt for your purchase, then you should call the store your wife purchased it from - they generally will have a 30-90 day return time frame on it, check to see if you are still within their offered time frame.  If not, I would suggest you call Dremel direct and one of the friendly representatives will instruct you in how to get that tool serviced.  Our turnaround time is quick, efficient and our staff is very professional.  Please... let us help you!  You can reach us on our toll free phone number of 1-800-437-3635, Mon-Fri, 7:00 am - 6:00 pm, CST.  Any of us would be happy to assist you.  Have a great day!  Beth

-Dremel Customer Service Team
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