lock down bolt(cabolt) wont loosen


lock down bolt(cabolt) wont loosen

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MrEdd00
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Last Active: 7 Years Ago
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I have run into a problem with loosening the bolt to change bits. I cant get it loose and each time I turn the lock button clicks and lets the shaft turn a full turn then click again. I need some ideas.........................
Dremel Customer Service
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****o this is Beth from Dremel Customer Service.  If you hold down your blue "shaft lock button" and then turn your collet nut (counter-clockwise), this should unthread off the tool for you.  If you have "over wrenched" the accessory, then you might have caused damage to the unit.  Perhaps the shaft lock button is now broken.  If this is the case, then depending on when you purchased the tool, either you can take it back to the store to exchange the unit out (if it's in the store's return policy - check your receipt), OR ... this tool does have a 5 year warranty on it.  In that case, you could send "just your tool" into the Dremel Service Center.  For more information as to what to do, please contact the Dremel Customer Service Department on their toll free phone number of 1-800-437-3635, Monday-Friday, 7:00 am - 6:00 pm, CST.  Any of us would be more than happy to assist you!

-Dremel Customer Service Team
MrEdd00
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Thank you for the info,it happens that I got it 10/09 and have my receipt (I save every tool receipt). If I need to send in to you do I have to send a copy of my receipt with it?
wayner
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A common problem with the Dremel results from over tightening the collet.  If the collet does not come loose with normal effort it has been over tightened and the best way around this is to clamp the bit with a vise grip and then loosen the collet.  It has worked for me on numerous occassions after I have over tightened the collet.  Just a suggestion but it may help in the future.

Wayner   Wink
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****o, again this is Beth from Dremel Customer Service.  Your 4000 tool has a 5 year warranty on it, so you are still covered for manufactured defects.  Please follow these instructions for sending your tool to us for service.  Put JUST the tool in a box (we do not need the case nor bits/attachments).  Put your name, address and a phone number in the box.  Write down what the problem is that you are having with your tool.  Yes, please put a copy of your receipt in the box with your tool as this will prove the proof of purchase.  Send it to:  Dremel Service Center, 4915 21st St., Racine, WI  53406.  (I would suggest that when you send it to us, please use some form of service where you will obtain a tracking number for yourself).  If you have any further questions, again, please call our Dremel Customer Service Department on the toll free phone number of 1-800-437-3635, Monday-Friday, 7:00 am - 6:00 pm, CST.  Any of us would be more than happy to assist you.

-Dremel Customer Service Team


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