Mitre/fence availability for MS20-01 in Canada


Mitre/fence availability for MS20-01 in Canada

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jbmccarthy
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When calling Dremel to purchase this part, they direct me to a Canadian number for some company apparently acting as their rep. However all I get is a voice mail which I will hopefully hear back from eventually. I am surprised that Dremel doesn't have direct presence in Canada or that you don't allow retailers to sell this accessory. I'm also surprised that for a mere $5 it wasn't included with the tool as sold. Is there not an easier way to get this in Canada??
Beth at Dremel
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****o, this is Beth from Dremel in the USA.  In looking for "some" of the Dremel products, not everything we make is picked up by the stores, and on occassion, not offered to the stores.  In this case of you looking for the fence/miter gauge, this is one of those items.  Contacting the Dremel Customer Service Department direct (be it the USA or Canada) is always your best way to go.  I'm sorry you weren't able to get through the Canadian line, I can't answer as to why you didn't get a reply sooner,but it could be the holidays, the weather, any unknown circumstance.  If you have not heard from them yet, please try Giles Tool Agency again on their toll free phone number of 1-800-268-4255.  If you still have difficulty, then please feel free to call our USA office again on our toll free number of 1-800-437-3635. 

-Beth at Dremel
wayner
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Good luck getting a reply from Giles, you can not get through to talk to someone.

Wayner   Wink


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