tight collet


tight collet

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unsat
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I recently purchased a Dremel 3000 and was very excited to start using it. Having read the instructions and checking out a few of the videos I found here I just have one question. Should I be having to remove the collet every time I insert a bit? I've checked the size (it's a 1/8") of the collet and it matches the bits, but after loosening the collet nut the bits will not go further than 1/4" into the collet itself. Removing the collet and replacing it with the bit already inserted allows the bit to be fully inserted, but once the collet nut is tightened and then removed pliers are necessary to remove both collet and bit (as removing just the bit seems impossible without damaging it.)



Considering the ease with which the bits are changed in your videos I can't help but think there must be something wrong (whether it's me or the collet.) Any suggestions?
Beth at Dremel
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****o this is Beth from Dremel.  Your 3000 tool has an "EZ Twist" nose cap "wrench" for fast accessory changes.  (Make sure you refer to your "Operating/Safety" Manual as well on page 9, under the "Assembly").  This page provides drawings along with step by step assembly of the bit into the tool.  The collet that you have does not have to be removed when inserting the standard 1/8" size shank bits. It stays in the hole of your tool.  So... to begin, make sure the collet is in the tool.  Unwind the nose cap (at the end of your tool, again, refer to the diagram), off of your tool.  Next, start to wind the collet nut (black piece) onto your tool, but not all the way, basically, just so it catches a little.  Then take the bit you want to use and push it all the way into the tool.  At this time, you will push down the blue (shaft lock button) and just hold it down.  With your other hand, you will take the nose cap and invert it.  (Actually, if you look inside of it, you will see a steel insert in it - this steel insert needs to line up with the collet nut).  Then, again, while holding the shaft lock button down... tighten the collet nut with this nose cap.  Wala... all should be tight.

If you find you have any further questions, perhaps you'd like to call one of our representatives at our Dremel Customer Service Department on our toll free phone number of 1-800-437-3635.  We are available Monday-Friday, 8:00 am - 6:00 pm, CST.  (We also now have "Live Chat" at various times of the day as well.  You can see the icon on our website as well).

-Beth at Dremel

unsat
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Well thanks for restating what the manual says!

But if you had read my post properly you would know that I READ THE MANUAL, and that doesn't work. The reason I posted here was because the manual didn't help. I have tried with the collet nut off, as well as tightened at varying degrees of fastened. and it makes no difference. My question was whether or not my collet is, for lack of a better term, defective? Seeing as none of the bits fit unless I remove the collet before inserting the bit. And that removing the bit after use involves the need for pliers to pull both collet and bit out.

I understand how to us the nose cap as a wrench, I also know how to use the supplied wrench, neither of which are the problem.



Crazy Yours truly, and still, UNSATisfied.
Beth at Dremel
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****o this is Beth again.  I've been thinking of your situation and have come up with a thought that perhaps ... your collet is stuck inside of your collet nut?  If this has happened, then you wouldn't be able to get the bit into the tool fully. It could cause the bit to get "stuck" inside the collet nut as you have indicated. Check to make sure that your collet (silver piece) is actually in the "hole" of the tool (the threaded output).  If it is not... then look inside the collet nut... if you see "silver" in there, then yes, that is where it is located.  You can usually just tap it out of there or use a pen and poke it from the front end out.  (These HAVE to be separate from one another).  Otherwise, I am at a loss without actually seeing it.  Sometimes, when it's hard to communicate the problem over a site like this, it's best to call into our Customer Service Department as previously suggested, or, you might need to send the tool into our Service Center to be evaluated.  At this point in time, I would try first placing a call to discuss.  Again, our toll free phone number is 1-800-437-3635, Monday-Friday, 8:00 am - 6:00 pm, CST.  Thank you.

-Beth at Dremel


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